Not sure what to enter where when you log in to XS? XS has two logins: the client portal (your account page) and MT4/MT5. Each asks for different details.
This article is based on the XS Help Center (checked 17 October 2026). It covers the difference between the two, the MT4/MT5 steps, and what to do if you can't log in. By the end, you will know which items to look for in your account-opening email.
Conclusion: XS has two logins, the client portal and MT4/MT5
- For the client portal, log in with your registered email address and password
- For MT4/MT5, enter three items: trading account number, password and server
- Check the server name in the email sent when your trading account was opened (the Help Center gives no specific name)
- If you forgot your password, reset it from the "Forgot your password?" link on the login page
- If that doesn't solve it, contact live chat or support@xs.com (support runs five days a week, on weekdays)
XS client portal vs MT4/MT5: what each login needs
| Item | Client portal | MT4/MT5 |
|---|---|---|
| What it is for | Managing your account, such as profile settings, deposits and withdrawals | Viewing charts and placing orders |
| What you enter | Registered email address and password | Trading account number, password and server |
| Where to check | The details you set yourself at registration | The email sent when the trading account was opened |
| Two-factor authentication | Can be set up from the profile | Not stated in the Help Center |
※ The Help Center calls it the "Client Area". This article calls the same thing the "client portal" (your account page).
When you create a trading account, you choose MT4 or MT5 along with the account type. The Cent account is MT5 only and cannot be used on MT4.
How to log in to the XS client portal, and two-factor authentication
- 01Open the login page on the official XS site
From the official site, go to the client portal login page.
- 02Enter your email address and password
Use the details you set when you registered. If they are wrong, an "invalid username or password" message appears.
- 03Enter the two-factor authentication code
If you have set it up, also enter the code shown in Google Authenticator.
The Help Center explains how to enable Google-based verification under two-factor authentication in your profile. Install Google Authenticator on your smartphone, scan the QR code, then enter the displayed code to confirm. XS recommends enabling it to protect your account. However, the Help Center pages we checked do not say whether it is mandatory, or what to do if you lose your device.
XS MT5 and MT4 login steps (Windows, iOS, Android)
To log in to MT4 or MT5, enter your trading account number, password and server. XS's official platform page says it is available on desktop, web, Mac, iOS and Android.
Windows steps
- 01Open the "File" menu
Start MT4 or MT5 and select "File" at the top left.
- 02Select "Login to Trade Account"
The login window opens.
- 03Enter the number, password and server
Choose the server exactly as written in the email.
- 04Press "OK"
When the connection succeeds, your account information appears on screen.
iOS steps
- 01Go to "Settings" and select "New Account"
Open the app and go to the settings screen.
- 02Search for the broker name
Type "XS Fintech LTD" in the search box and select it from the list.
- 03Enter the number and password
Also check that the server matches the one in the email.
- 04Press "Sign In"
The login is complete.
Android steps
- 01Select "Manage Accounts" from the menu
Open the app and show the menu.
- 02Search for the server name with the "+" at the top left
Search using the server name written in the email.
- 03Enter the number and password, then press "Login"
Check that the correct server is selected before you press it.
The Help Center says to check your login details and server name in the email sent to your registered email address when the trading account was opened. The Help Center does not give a specific server name, so this article does not either. Login steps for the Mac and web versions are also not stated in the Help Center pages we checked.
What to check if you can't log in to XS MT4 or MT5
When MetaTrader shows "Invalid account" or "No connection", the Help Center first points you to the details you entered. Recheck the number, password and server. Pasting them in helps you avoid typing mistakes.
- 01Compare with your account-opening email
Copy the trading account number, password and server from the email and paste them in.
- 02Check you have not mixed up MT4 and MT5
Enter the details in the same type of app (MT4 or MT5) that you chose when you created the account. The Cent account is MT5 only.
- 03Restart MetaTrader
If that doesn't fix it, try updating or reinstalling.
- 04Contact support
If you can't find the email or the problem continues, contact live chat or support@xs.com.
Fixes by cause when you can't log in to XS (client portal)
| Situation | What to do |
|---|---|
| You forgot your password | Start from "Forgot your password?" on the login page and follow the instructions sent to your registered email |
| "Invalid username or password" appears | You have entered a wrong email address or password. Check what you typed |
| You can't access your registered email | Contact live chat or support@xs.com. Support will explain the internal procedure |
| You received a password reset email you don't recognise | Check right away with your representative or support whether it is genuine. A third party may have tried to gain access |
| You suspect your account has been compromised | Change your password, enable two-factor authentication and remove any suspicious settings. Tell XS what happened |
※ The Help Center pages we checked do not state how to reset a trading account password for MT4/MT5. Follow the client portal display and support guidance.
Official support runs five days a week, on weekdays, through live chat and email (support@xs.com). The Help Center does not state detailed support hours.
Related columns to read once you are logged in
- If you have not opened an account yet: the account-opening steps and required documents
- If you plan to try deposits and withdrawals: fees and processing times by method
- If you are about to start trading: dynamic leverage and the stop-out level
How to open an XS account: steps, documents and identity verification →
XS deposits and withdrawals: fees, processing times and withdrawal rules →
XS dynamic leverage and the stop-out level table →
Frequently asked questions
Q. How do I log in to the XS client portal?
A. On the login page of the official XS site, enter your registered email address and password. If you have set up two-factor authentication, also enter the Google Authenticator code. The Help Center pages we checked do not give detailed screen-by-screen steps.
Q. What do I need to log in to XS MT5?
A. You need three items: trading account number, password and server. On Windows, select "Login to Trade Account" from the "File" menu and enter them. On iOS, search for and select "XS Fintech LTD" as the broker name.
Q. What should I do if I can't log in to XS MT4?
A. Compare the number, password and server with your account-opening email, and enter them again by pasting. Also check you have not mixed up your MT4 and MT5 accounts. If that doesn't fix it, restart MetaTrader, and if it still fails, contact live chat or support@xs.com.
Q. Where can I find the XS server name?
A. It is in the email sent to your registered email address when the trading account was opened. The Help Center does not give a specific server name, so this site does not either. If you can't find the email, ask support.
Q. What if I forgot my XS password?
A. Start from "Forgot your password?" on the login page and follow the instructions sent to your registered email address. If you can't access that email, contact live chat or support@xs.com. The Help Center does not state how to reset a trading account password.
Q. Do I need two-factor authentication to log in to XS?
A. The Help Center pages we checked do not say whether it is mandatory. However, XS strongly recommends enabling it to protect your account. You set it up from your profile using Google Authenticator.
Sources and conditions
- XS Help Center: How do I log in to MT4/MT5? (checked 17 October 2026) →
- XS Help Center: Where can I find my MT4/MT5 login details and server name? (checked 17 October 2026) →
- XS Help Center: What if MetaTrader shows "Invalid account" or "No connection"? (checked 17 October 2026) →
- XS Help Center: Login and Passwords (checked 17 October 2026) →
- XS Help Center: Account Security (checked 17 October 2026) →
- XS Help Center: How do I enable or manage two-factor authentication? (checked 17 October 2026) →
- Official XS: MetaTrader 5 (checked 17 October 2026) →
- XS account types and trading conditions on this site →
- Advertising disclosure and risk warning →
FX Textbook is an independent information site, not a broker or provider of personal investment advice. Forex and CFDs involve risk. You may lose some or all of your invested capital. No trading result is guaranteed.
NEXT STEP
Once you know the login details, check XS account conditions.
The broker page summarises the Standard, Cent, Pro, Elite and VIP account conditions and MT4/MT5 support.
Brokers covered in this column
Account types, trading conditions and current offers are on each broker page.