HFM has two separate logins: myHF (the client area) and your trading account (MT4/MT5). myHF is where you deposit, withdraw, transfer funds between accounts and open accounts, and you can only log in to it from the website or the HFM app. Your trading account is where you actually trade, and you can only log in to it from a trading platform such as MT4/MT5 or the web terminal (official help centre FAQ, checked 26 September 2026).
This article draws only on the official FAQ to set out the difference between myHF and your trading account, what you can do once logged in to myHF, the MT4/MT5 login steps, what to do if the server cannot be found, and the order in which verification, deposits and trading happen. Where the official site does not document a specific procedure — such as resetting a forgotten password — we do not invent steps; we simply say to follow the instructions on the login screen.
In short: HFM has two logins — myHF and your trading account
- myHF (client area): a wallet-like hub for deposits, withdrawals, transfers between accounts and opening live/demo accounts. Log in only from the website or the HFM app (official FAQ)
- Trading account (MT4/MT5): the account you actually trade on. Log in only from a trading platform or the web terminal (official FAQ)
- Your trading account ID and trader password are emailed to your registered address after you open the account (official FAQ)
- If the server you need is not available, you can enter the server IP address instead (official FAQ)
HF Markets (SV) Ltd's official site states that trading leveraged products such as forex and derivatives carries a high level of risk to your capital and may not be suitable for all investors (checked 26 September 2026). Before checking login steps, it is worth understanding the risk of the underlying trading itself.
myHF vs your trading account: what is the difference
| Item | myHF (client area) | Trading account (MT4/MT5) |
|---|---|---|
| Role | A wallet-like account created automatically when you register | A live or demo account you open from within myHF, used only for trading |
| What you can do | Deposit, withdraw, transfer funds between accounts, open live/demo trading accounts | Trade the instruments available on the account |
| Login access | Website or HFM app only | Trading platform (e.g. MT4/MT5) or web terminal only |
| Login credentials | Registered email address and password | Trading account ID and trader password |
Logging in to myHF does not open a trading screen, and the MT4/MT5 login screen does not accept your myHF email and password. If you cannot log in, checking which of the two entry points you are trying first will usually narrow down the cause.
Logging in to myHF: what you can do
The myHF login page is https://my.hfm.com/jp/int/login, the destination of the Log In link on the official home page. The official FAQ explains: the myHF account is a wallet-like account created automatically when you register with HFM. It is used not only for deposits and withdrawals but also to transfer funds between trading accounts. You can also open live or demo trading accounts from the myHF area.
- Deposits and withdrawals
- Fund transfers between trading accounts
- Opening live or demo trading accounts
- Uploading identity verification documents
The official FAQ states clearly that the client area can only be accessed from the website or the HFM app. You cannot log in to myHF from the MT4/MT5 app.
MT4/MT5 login steps
- 01Receive your login details after opening the account
Once you open a live or demo trading account, your login details (trading account ID and trader password) are emailed to your registered address (official FAQ).
- 02Launch MT4 or MT5
Open the app or web terminal for the platform (MT4 or MT5) you chose when opening the account.
- 03Enter your trading account ID and trader password
These are the two credentials required to log in (official FAQ).
- 04If the server cannot be found, use the IP address
If the server required for login is not available, you can use the server IP address instead. Copy and paste it into the server field on the login screen (official FAQ).
What to do if HFM's server cannot be found
The official FAQ states: if the server required for login is not available, you can use the server IP address instead, by copying and pasting it into the server field on the login screen. The server name and IP address are included in the email sent when you opened the account.
HFM's official trading platforms comparison page (with dedicated MT4 and MT5 pages) covers supported platforms and an overview. If you cannot find the server name, check your account-opening email and contact official support.
The order: verification, then deposit, then trading
The usual order at HFM is: (1) register with myHF and open a live trading account; (2) complete identity verification (KYC) in myHF — the official FAQ says review takes up to 48 hours, and deposits open up once the documents are approved and the myHF area is fully verified; (3) deposit from myHF and, if needed, transfer funds to your trading account; (4) log in to MT4/MT5 with the credentials you were emailed and start trading.
- Deposits in myHF are not available until verification is complete
- Deposits happen in myHF (client area), and so does transferring funds to a trading account
- You log in to your trading account from MT4/MT5 only after a deposit has been made
Checks to run if you cannot log in
- Are you confusing the myHF login screen with the MT4/MT5 login screen? (Email + password is for myHF only; trading account ID + trader password is for MT4/MT5 only)
- Do the trading account ID and trader password match exactly what was emailed to you when you opened the account?
- Is the server name selected/entered correctly? If it cannot be found, use the server IP address instead
- Are you respecting the access restriction — myHF only from the website or app, trading accounts only from a platform or web terminal?
- If you have forgotten your password, follow the instructions on the login screen to reset it (we could not confirm a dedicated official reset procedure page)
Frequently asked questions
Q. Where is the HFM login page?
A. The myHF (client area) login page is https://my.hfm.com/jp/int/login, the destination of the Log In link on the official home page. You log in to your trading account (MT4/MT5) from the relevant platform's app or web terminal instead.
Q. What is myHF at HFM?
A. myHF is a wallet-like account created automatically when you register with HFM, used for deposits, withdrawals, transferring funds between trading accounts, and opening live or demo trading accounts. You can only log in from the website or the HFM app (official FAQ).
Q. How do I log in to MT5 at HFM?
A. After you open a live or demo trading account, your trading account ID and trader password are emailed to your registered address. Launch MT5 and enter these two credentials to log in. If the server cannot be found, use the server IP address instead (official FAQ).
Q. What if HFM's server cannot be found?
A. Copy the server IP address shown via the official FAQ and paste it into the server field on the login screen (official FAQ).
Q. Where do I open a trading account at HFM?
A. From myHF (the client area). The official FAQ states that myHF can be used to open live and demo trading accounts.
Q. What if I forget my HFM password?
A. We could not confirm a dedicated password-reset procedure page on the official help centre. Follow the instructions on the login screen to reset it.
Q. Can I deposit right after logging in to HFM?
A. No. The official FAQ states that deposits become possible once your documents are approved and the myHF area is fully verified. After logging in, complete identity verification first — review typically takes up to 48 hours.
Sources and conditions
FX Textbook is an independent information site, not a broker or provider of personal investment advice. Forex and CFDs involve risk. You may lose some or all of your invested capital. No trading result is guaranteed.
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